Ev999 Privacy Policy — Your data is safe with us

1. Introduction

Ev999 ("we", "us", or "the platform") is a trusted online gaming service for players in Bangladesh. We believe that protecting your personal information is our most important responsibility.

This Privacy Policy ("Policy") explains what information ev999 collects when you use the platform, how that information is used, with whom it is shared, and how your privacy is protected. By creating an account or using our services, you agree to the terms of this Policy.

2. What information we collect

Ev999 collects the following types of information to deliver its services properly:

2.1 Identity information

• Full name & date of birth
• Mobile number & email address (if applicable)
• Residential address
• National ID (NID) number or passport number (for KYC verification)

2.2 Financial information

• Mobile banking account number (Mobile Banking, Nagad, Rocket, etc.)
• Transaction history — records of deposits, withdrawals, and bonuses
• Balance & Winnings History

2.3 Technical information

• IP Address & Device Type
• Browser type & operating system
• Login timestamps, session data, and gaming activity logs
• Cookie & Local Storage Data

2.4 Contact information

• Messages and complaint details submitted to Customer Support
• Live chat transcripts
• Information submitted through surveys or feedback forms

3. How information is collected

Ev999 collects your information through the following methods:

4. How information is used

Ev999 uses your information only for specific and legitimate purposes. The reasons for each use are detailed below:

4.1 Account management

Your identity information is used to create your account, verify your identity, and secure your login. Every ev999 account is unique and can only be managed by its rightful owner.

4.2 Financial transaction processing

Financial information is used to process deposits, handle withdrawals, and distribute bonuses. Every transaction is recorded securely and transparently.

4.3 Fraud & security

Technical and transaction data is analyzed to detect and prevent account hacking, bonus abuse, money laundering, and other fraudulent activity.

4.4 Customer service improvement

Your communication history helps our support team assist you faster and more effectively.

4.5 Legal obligations

Certain data may be retained or disclosed in accordance with government directives or court orders.

5. Who information is shared with

Ev999 never sells your personal data to third parties. However, limited information may be shared in the following circumstances:

• Payment Processors: Necessary information is exchanged with mobile banking platforms to process deposits and withdrawals.
• Law Enforcement Agencies: Specific information may be disclosed to government authorities when required by a valid legal order or investigation.
• Game Software Providers: Limited technical information may be shared with software partners to ensure fair game operation.
• Security Auditor: Contracted third parties may have limited access to certain data for the purpose of verifying platform security.

6. Cookie Policy

Ev999 uses cookies to improve the experience for website and app users. Cookies are small data files stored on your device.

6.1 Cookie types

• Essential Cookies: Login sessions and security tokens — essential for platform operation.
• Performance Cookies: Page load times and error tracking — helps us improve service quality.
• Preference Cookies: Remembers your language and theme preferences.
• Analytics Cookies: To understand which games or features are used most.

6.2 Cookie controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

7. Data security measures

Ev999 follows industry-standard technologies and practices to keep your personal and financial information secure.

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive data is kept in encrypted format.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Regular Security Audits: Systems are regularly audited by third-party security experts.
• Access Controls: Only authorized personnel can access the data they need.
• Data Backup: Data is stored on secure, encrypted backup servers.

8. Your rights

As an ev999 user, you have the following rights over your own data:

• Right to Access: You can request to know what information ev999 holds about you.
• Right to rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information under certain circumstances (though some data may need to be retained due to legal obligations).
• Right to Restrict Processing: You may request that we limit the use of your information for specific purposes.
• Data Portability: You can request a copy of your data in a standard portable format.
• Right to withdraw consent: You may withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact our support team. We aim to respond within 30 days.

9. How long data is retained

Ev999 does not retain your data beyond what is necessary. Our general data retention guidelines are outlined below:

10. Privacy of minors

Ev999 is strictly for adults. We do not provide services to anyone under 18 and do not knowingly collect their information.

If we suspect that a minor's data has entered our system, the account will be closed immediately and all associated data will be permanently deleted.

11. Changes to the Privacy Policy

Ev999 may update this Privacy Policy from time to time. When significant changes are made:

• An SMS notification will be sent to your registered mobile number.
• A notice will be displayed on the platform's homepage.
• The date of any changes will be updated at the top of this page.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. If you do not agree with the policy, you have the right to close your account.

12. Contact & complaints

For any questions, requests, or concerns regarding this Privacy Policy, please contact our Data Protection team:

This Privacy Policy was last updated on January 2026 Updated in.