Ev999 FAQ — all your questions answered, right here

login page Click the "Forgot Password?" option. Enter your registered mobile number — you'll receive an OTP. Verify the OTP and set a new password. The whole process takes under 3 minutes.

No. Under ev999's policy, each mobile number can only be used to register one account. If multiple accounts are found linked to the same number or identity, all accounts may be suspended and any remaining balance may be forfeited.

Multiple incorrect password attempts will temporarily lock your account. Wait 15–30 minutes or use the password reset option. If the issue persists, contact support via live chat — most cases are resolved within 1 hour.

Yes. Once you have registered and verified your OTP, you can log in and start playing right away. However, to withdraw any winnings, you will need to make at least one deposit and may be required to complete identity verification.

You can deposit on ev999 via Mobile Banking, Nagad, Rocket, and selected bank transfers. Mobile banking methods are the fastest — your balance is typically updated within 5 minutes. For more details, Deposit Page see here.

The minimum deposit is BDT 500 and the maximum is BDT 500,000 per day. Limits may vary by payment method. For Mobile Banking and Nagad, the maximum per single transaction is BDT 25,000.

Withdrawal requests are typically processed within 15 minutes to 24 hours. Mobile Banking and Nagad are usually the fastest — in many cases funds arrive within just 15–30 minutes. Bank transfers may take 1–3 business days.

ev999 does not charge any deposit fees. However, your mobile banking provider (Mobile Banking, Nagad, etc.) may apply their own transaction charges. These fees are outside ev999's control.

Yes, identity verification (KYC) is required before your first withdrawal or when withdrawing above a certain amount. Upload a photo of your National ID or passport — verification is usually completed within 24 hours. For more details On the withdrawal page will receive.

A Welcome Bonus is added automatically when you open a new account and make your first deposit. The bonus amount and terms may change from time to time. Always check the "Bonus" section in your dashboard for the latest information.

A wagering requirement defines how many times you must bet your bonus before you can withdraw it. For example, a BDT 1,000 bonus with a 10x wagering requirement means you need to place a total of BDT 10,000 in bets before withdrawing. Once the requirement is met, your bonus winnings can be withdrawn freely.

Yes, logging in every day gives you a chance to earn a daily bonus. Consecutive logins may increase the bonus amount. To qualify, your account must have at least one active deposit.

Most bonuses can be used on slots and casino games. However, some bonuses are restricted to specific games or categories. Always read the terms and conditions carefully before activating a bonus.

ev999 offers over 3,000 games, including slots, Live Casino (roulette, baccarat, blackjack), crash games, fishing games, and table games — all from top providers in one place.

All games on ev999 are built by licensed providers and powered by Random Number Generator (RNG) technology. Most slots have an RTP between 94%–97%. Each game's info icon shows its RTP and rules.

Bengali-speaking dealer sessions are available on ev999 Live Casino for Bangladeshi users. Bengali tables run on a set schedule. Live Casino page View schedule.

ev999 uses server-side game logging. If your connection drops, your game state is saved on the server. When you reconnect, you pick up exactly where you left off — no bets or winnings are lost.

On the download page and you will find separate download links for Android and iOS. On Android, download and install the APK file (you will need to enable installation from unknown sources). On iOS, install directly via the App Store link.

If the app won't install on your Android phone:

• Settings → Security → Enable "Unknown Sources".
• Make sure your phone has enough storage space.
• Please re-download the APK file.
• If you have an older version installed, uninstall it first.

If the issue persists, please contact support.

Yes. Log in to both the ev999 app and website using the same mobile number and password. Your balance, bonuses, and game history all stay in sync. Once logged in on the app, you can use fingerprint or PIN for quick access next time.

Update notifications appear automatically when you open the app. On Android, simply download and install the new APK — your existing data will not be erased. On iOS, update via the App Store.

Yes. ev999 uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy Read.

Take these steps to stay safe:

• Use a strong password combining letters, numbers, and symbols.
• Keep OTP and two-factor authentication enabled.
• Never share your password with anyone.
• Do not click on suspicious links.
• Avoid logging in on public Wi-Fi.

Responsible gaming means playing for entertainment within your own budget and time limits. On ev999, you can set daily/weekly deposit limits, betting limits, and self-exclusion directly from your dashboard. For more details, On the responsible gaming page will receive.